Bespoke Resins Warranty And Guarantee
Posted By: Bespoke Resin | Posted Date: Sunday, May 17, 2020
Bespoke Resin Yorkshire Ltd – Guarantee Certificate
Terms & Conditions
This Guarantee Certificate is issued in direct response to the guarantee presented by Bespoke Resin Yorkshire Ltd (“Bespoke Resin”) to the contracted parties detailed herein.
This guarantee will become immediately and permanently invalid if it is found that either party knowingly provided false or inaccurate information throughout the process.
Guarantee Coverage
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Bespoke Resin warrants that in the event of failure of Bespoke Resin’s products used in the construction of a domestic driveway or resin bound stone surface at the address detailed on this certificate, replacement products will be supplied free of charge for a period of 10 years, commencing from the installation date.
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Labour costs incurred for the replacement of faulty materials or for the rectification of faulty workmanship are chargeable from the installation date.
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This guarantee applies only to installations where Bespoke Resin has used products supplied by themselves.
Conditions of Validity
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The guarantee will only take effect once the project has been satisfactorily completed, defined as:
a) All works completed by the contractor.
b) The customer has made full payment of the installed value to the contractor.
c) The customer has signed the Bespoke Resin guarantee certificate.
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This guarantee applies only to the installation of Bespoke Resin-supplied products. It does not extend to garden design, landscaping, alternative products, or additional works by external companies or private parties.
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The guarantee covers reasonable domestic use only and excludes damage or deterioration resulting from:
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Misuse, accidents, or impact damage.
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Heavy goods vehicle traffic.
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Natural weathering.
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Lack of maintenance (including re-pointing after two years).
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Commercial use.
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Staining caused by any substance.
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The guarantee applies only where the entire sub-base build-up has been provided by Bespoke Resin.
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For overlays, the guarantee is reduced to 3 years.
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This guarantee does not cover damage to persons or property occurring before, during, or after construction.
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Movement, expansion, or contraction of sub-soil/sub-base due to climatic changes, tree root activity, underground drains, mine workings, earthquake, or local water table changes are excluded.
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Claims are invalid where:
a) Any non-Bespoke Resin branded sealant has been applied.
b) The finished pavement is less than 150 mm below the damp proof course of any adjacent wall.
Limitations
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Where remedial work is required, every effort will be made to achieve the original colour, pattern, and finish. However, due to product evolution and natural weathering, an exact match cannot be guaranteed.
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For the avoidance of doubt, this guarantee covers settlement only if exceeding:
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10 mm under a 3 m straight edge, or
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2 mm between adjacent units,
as defined in Table B3, Surface Regulations, BS 7533, Part 3 (1997).
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Efflorescence (a temporary natural white staining on concrete/clay products) is not detrimental to performance and is not covered under this guarantee.
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The customer must permit reasonable access to the site should rectification work be required.
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This guarantee is applicable only to the contracted parties named on the certificate and is non-transferable if the property is sold.
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Any claim relating to the failure to obtain planning permission is excluded.
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Total liability for claims is limited to the installed value of the project, indexed to the Housing Cost Index, but capped at a maximum of 3% per annum compound.
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For overlay works on existing tarmac or concrete drives, Bespoke Resin cannot guarantee against defects or unevenness due to the original surface levels.
Claims Procedure
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Any defect claim must be submitted in writing within 14 days of discovery to the contractor at the address overleaf.
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If no response is received within 28 days, claims should be escalated in writing to:
